Refund policy

Return & Refund Policy

Last Updated: June 2026

At Lofrin, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Eligibility for Returns

Customers may request a return within 7 days of receiving their order.

To be eligible for a return, the item must:

Be unused and unworn

Be in its original condition

Be returned in its original packaging

Include all tags, accessories, and accompanying materials

Lofrin reserves the right to reject returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return or exchange:

Products damaged due to misuse, negligence, or improper care

Products showing signs of wear or use

Items purchased during clearance, final sale, or special promotional campaigns (unless defective)

Gift cards, if applicable

Incorrect or Damaged Products

If you receive:

A defective product

A damaged product

An incorrect item

Please contact us within 48 hours of delivery.

Customers may be required to provide:

Order number

Photos of the product

Photos of the packaging

A description of the issue

After verification, we will arrange a replacement, exchange, or refund where appropriate.

Exchange Policy

Customers may request an exchange for:

Size issues

Manufacturing defects

Incorrect items received

Exchanges are subject to product availability.

If the requested size or product is unavailable, customers may be offered:

Store credit

An alternative product

A refund, at our discretion

Refund Policy

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed within 7–14 business days.

Refunds will be issued through the original payment method whenever possible.

For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or another mutually agreed method.

Shipping charges are generally non-refundable unless the return is due to:

A defective product

A damaged product

An error on our part

Return Shipping Costs

Customers are responsible for return shipping costs unless:

The wrong item was shipped

The item arrived damaged

The product contains a manufacturing defect

In such cases, Lofrin may cover the return shipping costs.

Return Process

To initiate a return or exchange:

Contact our support team with your order details.

Provide photographs if required.

Wait for return authorization and instructions.

Ship the product as instructed.

Once received and inspected, we will process the exchange or refund.

Returns sent without prior approval may not be accepted.

Cancellation Policy

Orders may be cancelled before shipment.

Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.

Limitation of Liability

Lofrin reserves the right to refuse returns, exchanges, or refunds that do not comply with this policy.

Our decision regarding eligibility for returns and refunds shall be final, subject to applicable consumer protection laws.

Contact Information

For return, exchange, or refund requests, please contact:

Lofrin

Website: lofrin.com

Email: 

Return & Refund Policy

Last Updated: June 2026

At Lofrin, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Eligibility for Returns

Customers may request a return within 7 days of receiving their order.

To be eligible for a return, the item must:

Be unused and unworn

Be in its original condition

Be returned in its original packaging

Include all tags, accessories, and accompanying materials

Lofrin reserves the right to reject returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return or exchange:

Products damaged due to misuse, negligence, or improper care

Products showing signs of wear or use

Items purchased during clearance, final sale, or special promotional campaigns (unless defective)

Gift cards, if applicable

Incorrect or Damaged Products

If you receive:

A defective product

A damaged product

An incorrect item

Please contact us within 48 hours of delivery.

Customers may be required to provide:

Order number

Photos of the product

Photos of the packaging

A description of the issue

After verification, we will arrange a replacement, exchange, or refund where appropriate.

Exchange Policy

Customers may request an exchange for:

Size issues

Manufacturing defects

Incorrect items received

Exchanges are subject to product availability.

If the requested size or product is unavailable, customers may be offered:

Store credit

An alternative product

A refund, at our discretion

Refund Policy

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed within 7–14 business days.

Refunds will be issued through the original payment method whenever possible.

For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or another mutually agreed method.

Shipping charges are generally non-refundable unless the return is due to:

A defective product

A damaged product

An error on our part

Return Shipping Costs

Customers are responsible for return shipping costs unless:

The wrong item was shipped

The item arrived damaged

The product contains a manufacturing defect

In such cases, Lofrin may cover the return shipping costs.

Return Process

To initiate a return or exchange:

Contact our support team with your order details.

Provide photographs if required.

Wait for return authorization and instructions.

Ship the product as instructed.

Once received and inspected, we will process the exchange or refund.

Returns sent without prior approval may not be accepted.

Cancellation Policy

Orders may be cancelled before shipment.

Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.

Limitation of Liability

Lofrin reserves the right to refuse returns, exchanges, or refunds that do not comply with this policy.

Our decision regarding eligibility for returns and refunds shall be final, subject to applicable consumer protection laws.

Contact Information

For return, exchange, or refund requests, please contact:

Email: officiallofrin@gmail.com